Privacy Policy
Last updated: December 2024
1 Introduction
At Mergen.ai ("we", "our", "us"), your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our mobile app, website, and related services ("Services").
2 Information We Collect
We may collect the following types of data:
- Information you provide: name, email, password, favorite team, survey answers.
- Payment information: handled securely by Stripe. We do not store full credit card details.
- Device and usage data: device ID, operating system, login activity, app version, IP address.
- In-app activity: predictions accessed, Mercoin purchases, subscriptions, and ads viewed for rewards.
3 How We Use Your Data
We use your data to:
- Provide and improve our Services
- Personalize your experience and predictions
- Process payments and manage subscriptions
- Communicate with you about updates, support, or offers
- Ensure security, prevent fraud, and comply with legal obligations
4 Legal Basis for Processing
We process your personal data based on contract necessity, legitimate interests, legal obligations, and your consent (for marketing, notifications, cookies).
5 Data Sharing
We may share your information with:
- Payment processors (Stripe)
- Analytics and advertising partners
- Cloud hosting and IT service providers
- Legal authorities when required by law
We never sell your personal data.
6 Data Retention
We retain your data as long as your account is active, or as required by law (e.g., financial and tax regulations). You may request deletion of your data at any time.
7 Security
We use encryption, secure servers, and bcrypt password hashing to protect your information. While we take strong measures, no system is 100% secure.
8 International Transfers
If your data is transferred outside the EU/EEA, we ensure compliance with GDPR safeguards (e.g., Standard Contractual Clauses).
9 Your Rights
You have the right to access, correct, delete, or restrict the use of your personal data. You can also object to processing, request data portability, and withdraw consent at any time.
To exercise your rights, contact us at privacy@mergen.ai.
10 Children's Privacy
Our Services are not intended for users under 18. We do not knowingly collect data from children. If a child has provided data, please contact us for deletion.
11 Cookies
We use cookies on our website for analytics and performance. You may disable cookies in your browser, but some features may not work correctly.
12 Updates to this Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page. Continued use of our Services means you accept the updated policy.
13 Contact Us
If you have questions about this Privacy Policy, please contact us: